CRM & Lead Intelligence

Stop chasing guests. Give them a reason to return.

GoHosty CRM turns every booking into the beginning of a long-term relationship — surfacing the right guest at the right moment with the kind of personal touch that keeps them loyal for years.

Multi-channel lead capture
Automated guest campaigns
Rich behavioral profiles
GDPR compliant

Pipeline

New Leads38
In Progress14
Closed-Won9

Campaign sent

96.4%

Open rate · 2,140 guests

EV

Elena Vanderwaal

VIP GuestReturn Status
Total Stays12
Lifetime Value€84,500
Concierge Notes

"Prefers south-facing suite. Always requests Ethiopian single-origin coffee. Morning yoga — send mat and block."

12 stays · 5 stars every time

Live Tracking

+42%

Retention this quarter

Every opportunity — visible at a glance.

Stop digging through inboxes and spreadsheets. Your entire revenue pipeline, organized and always up to date.

Pipeline Status

Closed-Won€1.2M
In-Progress€450K
Closed-Lost€120K

New leads

38

this week

Avg. LTV

€6.2K

per guest

Lead Velocity

Monthly conversion trends across all segments

CRM

Built for hosts who remember names, not just booking IDs.

Four capabilities that turn transactional data into genuine, lasting guest relationships.

One pipeline for every lead

Every inquiry — regardless of where it came from — lands in a single, beautifully organized view. Airbnb, Booking.com, direct site, referral network. No tabs, no spreadsheets, no missed opportunities.

Convert faster

Automated follow-ups tailored to each guest's inquiry stage so you close more bookings with far less back-and-forth.

Make it personal

Build rich behavioral profiles so every guest interaction feels like you remembered exactly who they are — their preferences, their quirks, their loyalty.

Turn one-time guests into guests for life

Intelligent, automated campaigns that feel genuinely bespoke — not like a drip sequence. Lifestyle-driven triggers that keep your best guests coming back, year after year, without you lifting a finger.

JM
KL
SA
RB
+500

loyal guests and counting

Guest data that actually means something

GoHosty doesn't just store names. It archives experiences — capturing every preference, note, and behavioral signal from every stay into a living guest profile that gets smarter over time.

Rich behavioral tracking
Automated loyalty tiering
Integrated lifestyle preferences
"
GoHosty CRM changed how we think about hospitality. We stopped waiting for bookings — we started curating reasons for guests to return. Our retention jumped 40% in the first six months.
JP

Julianne Pierce

Director of Guest Experience, Azure Estates

Email & Loyalty Automation

The right message at exactly the right moment.

GoHosty's campaign engine knows when a guest's anniversary is, which season they prefer, and what made their last stay special. It uses that intelligence to send outreach that feels personally crafted — not triggered by a timer.

Anniversary & milestone triggers
VIP tier escalation automation
GDPR & SOC 2 compliant by default
Open rate and conversion analytics

Outgoing campaign — May 2026

S

Sophie L.

Anniversary stay → 15% offer

Sent
M

Marcus T.

Summer preference → Priority booking

Sent
Y

Yuki N.

VIP tier upgrade notification

Queued
J

James R.

6-month re-engagement sequence

Queued

Avg. open rate this month

68.4%

Frequently Asked Questions

Your guests want to come back. Make it inevitable.

GoHosty CRM gives you everything you need to turn every guest into a loyal, long-term relationship — starting with your very next booking.